ServiceMaster has come a long way since its incorporation in 1947.

Founded as a moth-proofing company in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster had its beginnings in Chicago where Wade worked out of his home. Wade had a strong personal faith and a desire to honor God in all he did.

Translating this into the marketplace, he viewed each individual employee and customer as being made in God's image - worthy of dignity and respect. His successors, Ken Hansen and Ken Wessner, also shared this view. These three leaders shaped what became our Company objectives: To honor God in all we do; To help people develop; To pursue excellence; and To grow profitably.

In 2005, The Board of Directors ratified the first change to these company objectives in over 30 years: The objective "Excel with Customers" has now replaced "Pursue Excellence."

The ServiceMaster Commitment

The ServiceMaster Commitment includes our foundational commitment to Honor God in all we do, our eight values and three core objectives to Help People Develop, Excel With Customers and Grow Profitably.

Our Commitment

Our foundational commitment to Honor God in all we do acknowledges that there is an absolute authority over the way we conduct ourselves and our business. In all we do it is incumbent upon us to do the right thing.

Our Core Objectives

When we Help People Develop we give our associates the knowledge, skills and tools that will enable them to excel with our customers. We are able to help others on the job every day. New associates are trained by peers and will in turn be given the opportunity to train others. In order to Excel With Customers, we must all provide quality work every day…no cutting corners. We must all do our very best every day. As ServiceMaster Grows Profitably we also grow. Being part of a profitable organization provides more opportunity for us all.

OUR EIGHT CORPORATE VALUE STATEMENTS:

We Care About People

Creating a positive work environment begins with building meaningful relationships. We value and respect the concerns and feelings of others. This compassion translates into behaviors that communicate empathy towards others, respect for the individual and appreciation of diversity among associates.

We Do The Right Thing

Each of us knows the difference between right and wrong. Through the choices we make every day on the job, we show a heartfelt concern for the needs of others. We do an honest day’s work. We tell the truth. We obey the law. We don’t cut corners, even if it puts us at a competitive disadvantage. We use our talents and technologies in a responsible way.

We Value Diversity

Working with associates from diverse backgrounds improves our thinking, makes us more creative and allows us to better achieve our collective goals for our associates, our customers and our shareholders. Diversity is every way that we reflect and share our unique perspectives. Guided by our corporate values, we believe diversity and inclusion allow us the best possible chance to succeed both individually and as a company. Embracing a diverse work environment is key to how we treat our associates, customers, and suppliers. Diversity embodies all the differences that make us unique, including, but not limited to, race, age, ethnicity, religion, gender, disability, sexual orientation, and culture.

We Value Teamwork

We love to compete. We love to win. We count on each person to contribute to the success of the team. We challenge and encourage each other. We don’t let our teammates down.

We Do What We Say

When we make a promise, we keep it. Our promises provide a link of trust to our owners, our customers and to each other. We honor and respect ourselves and others when we do all in our power to meet our commitments.

We Delight Customers

We help customers take pride, comfort and satisfaction in their homes and business properties. When they call on us, the job gets done. If we fall short, we work equally hard to make it right. We listen and respond to each customer as an individual and build personal relationships. These relationships transform customers to clients.

We Are A Learning Organization

To survive and thrive in a rapidly changing environment, we must obtain and share new knowledge across the enterprise. We encourage and support continuous learning, critical thinking and risk taking. We value associate contributions. We build and share talent across the enterprise. We learn from our mistakes and incorporate this learning into our day-to-day activities.

We Are Committed to Innovation

We look for creative opportunities to drive top-line growth. We recognize that innovation requires more than new ideas and we take action. We are willing to take risks associated with being the industry leader. We lead, never follow.